Responsible gambling

We want you to enjoy our games in a way that feels safe, comfortable and under your control. If your play ever becomes stressful, costly, or feels like it is taking over your time or thoughts, there are clear, practical steps you can take right away. Below you will find short, friendly guidance on tools you can use, how to recognise when to act, and where to turn for help.

Tools to Control Your Play

We provide a range of built‑in controls designed so you can tailor your experience and keep spending and play time at levels you choose. These tools are easy to use and available from your account settings.

Deposit limits — set daily, weekly or monthly maximums to control how much money you put into your account.
Loss and wager limits — cap how much you can lose or stake within a defined period.
Session time reminders — receive alerts after a chosen playing duration so you can pause and reflect.
Time‑outs — take a short break (for example 24 hours to several weeks) while keeping your account active.
Self‑exclusion — choose a longer break, or permanently close access if you need a full stop.

Recognising the Signs of Problem Gambling

It helps to be aware of behaviours that commonly indicate play is becoming harmful. Noticing these signs early allows you to act before losses or stress increase.

Spending more money or time than planned, or chasing losses.
Finding it hard to stop playing, even when you want to.
Neglecting work, study, family or other responsibilities because of play.
Borrowing money or using funds meant for essentials to gamble.
Feeling anxious, depressed or withdrawn related to your play.
Hiding your activity from friends or family.

How to Set Limits on Your Account

Setting limits is simple and can have a big impact. Follow these steps in your account area:

Open the responsible‑play or account settings page.
Select the type of limit you want (deposit, loss, wager, or session time).
Choose the amount or duration that suits you and confirm the change.
Remember: some limits take effect immediately, others may have a short delay by design — check your settings confirmation.

If you’re unsure which limits to choose, start small and increase only if you feel comfortable doing so. Small steps help build healthy habits.

Temporary and Permanent Self‑Exclusion

If you need a stronger measure, self‑exclusion is an effective option. It puts a block on your access for a set period or permanently, depending on what you choose.

Temporary self‑exclusion is useful if you want a clear break. You can usually choose the length when you start it.
Permanent self‑exclusion is available when you want to close the door to gambling activity entirely.
During exclusion, account access is restricted. If you request removal after a temporary period, there is typically a cooling‑off delay before access is restored.

Verification and Account Security

We use identity verification to protect your account and your funds. KYC verification is also required before processing withdrawals. This step helps keep your account safe and prevents unauthorised use.

Complete verification promptly so you can withdraw any winnings without delay.
If you suspect fraud or unauthorised access, contact support immediately so we can secure your account.
Use strong, unique passwords and consider disabling saved passwords on shared devices.

Getting Professional Help

If gambling is causing ongoing problems, speaking with a trained professional can help. Counsellors can offer confidential support and practical strategies to regain control.

If you feel overwhelmed, reach out to a local support service or a professional counsellor in your area.
Consider phone, online or face‑to‑face services depending on what feels most comfortable for you.
If you’re unsure where to start, your account support team can help point you toward appropriate local options.

Support for Family and Friends

If you are concerned about someone else, there are ways to help while keeping boundaries clear. Supporting a loved one is important but can also be challenging.

Express your concern calmly and without blame; focus on specific behaviours and their impact.
Encourage them to use account limits or self‑exclusion, and offer to support them in doing so.
Look after your own wellbeing; seek advice from professionals who work with families affected by gambling.

How Our Team Can Help

Our support team is available to assist with responsible‑play tools and questions about account controls. We aim to respond quickly and respectfully to all concerns.

Contact support for step‑by‑step help setting limits, starting a time‑out, or initiating self‑exclusion.
If you need verification or account security guidance, support can tell you what documents are required and how to submit them.
We will treat requests for help confidentially and without judgement.

Our Commitment to Responsible Play

We are committed to providing a safe environment where play is fun and controlled. If you ever feel that play is becoming a problem, please act sooner rather than later — small changes make a big difference.

Choosing to use limits, taking breaks, or seeking support are all positive steps. You are not alone, and help is available whenever you need it.